Refund Policy and Conditions

Saleysa.com Refund Policy

At Saleysa.com , we are committed to providing a pleasant and stress-free shopping experience. If you are not completely satisfied with your purchase, we have a simple refund policy in place to help you.

1. Refunds

We offer a 30-day money-back guarantee on all our products. If for any reason you are not satisfied with your purchase, you can contact us within 30 days of receiving your order to request a full refund.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

  • You must contact us within 30 days of receiving your order.
  • The product must be in its original condition, unused, undamaged and in its original packaging.
  • Shipping charges are non-refundable unless the item received is defective or incorrect.

3. Refund Process

If you wish to request a refund, please follow these steps:

  1. Contact us at saleysasls@gmail.com with your order number and a brief explanation of the problem.
  2. We will provide you with detailed instructions on how to return the item.
  3. Once the item is returned and inspected, we will process your refund within 7-10 business days.

4. Non-Refundable Items

Certain product categories are not eligible for a refund, including:

  • Products opened, used or damaged by the customer.
  • Products on sale or on sale (unless defective or incorrect).
  • Personalized items (engraved necklaces, etc.).

5. Exchanges

We accept exchanges for defective or incorrect products. If you would like to exchange an item, please contact us within 30 days of receiving your order to discuss available options.

6. Return Costs

Return shipping costs are the customer's responsibility unless the product is defective or incorrect. We recommend using a trackable service to return items, as we cannot be responsible for lost return packages.

7. Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us: